Terms of service
Last updated October 31, 2026.
1. Who we are
Pratiq Heritage is operated by GN International Distribution Ltd, a company registered in England and Wales (no. 16456616), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: support@pratiqonline.com.
2. The service
We request official records from Italian public offices (civil registry and town registry offices, State Archives, prefectures) and from parishes on your behalf, using the authorization you sign when ordering, and we deliver to you what those offices issue. We are an independent private service, not a law firm and not affiliated with the Italian government. We do not give legal advice, including on eligibility for Italian citizenship.
3. Packages and prices
- Single Record, $249: One birth, marriage or death record, full copy (copia integrale); Formal request in Italian to the right office, with your signed authorization; Follow-ups by certified email (PEC) and phone, with no time limit; Certified PDF by email as soon as it arrives; Original mailed to you by DHL Express.
- Ancestor Pack, $499: Up to 3 records of one ancestor: birth, marriage and death, full copies; Research in the digitized Italian archives (Portale Antenati) if the town or dates are uncertain; We work out the right office: town hall, merged towns, State Archive or parish; Follow-ups by certified email (PEC) and phone, with no time limit; Certified PDFs by email, originals by DHL Express; A plain-English summary of what each record says.
- Consulate-Ready Pack, $899: Everything in the Ancestor Pack; Historical residence and citizenship certificates from the town registry, where your consulate requires them; Apostille on the Italian records, if you need them outside Italian consulates; Consistency check of names and dates across the Italian records; One contact person for the whole file.
Prices are in US dollars and include the office fees and stamp duties for the records in your package and shipping of the originals by DHL Express to one address. Records or certificates outside your package are quoted separately before we request them.
4. Your information and authorization
You confirm that the details you give are true to the best of your knowledge and that you are a descendant or relative of the person in the records, or are acting for them. Some offices require a copy of your identity document: we will ask you for it by email. We send the Italian text of your authorization, with your signature, to the offices concerned.
5. Timing and our persistence guarantee
Timings shown on the site are estimates and depend on the Italian offices. We keep working on your request, with follow-ups, calls and new requests to the right office, with no time limit and no extra fees, until the record is issued or the office confirms in writing that it cannot be found.
6. Outcome and fees
Our fee pays for the research, the requests and the follow-ups, so it is non-refundable once your order is placed. We cannot guarantee that a record exists or what it says. If an office confirms that a record cannot be found, we send you its written answer. If the details you gave turn out to be wrong, we search with the corrected details at no extra cost within the same town or province.
7. Consumers in the UK and the EU
If you are a consumer in the UK or the EU, you have the right to cancel within 14 days of your order. By ordering you ask us to start work immediately; if you cancel before the service is complete, we deduct the value of the work already done, and once the service is complete the right to cancel no longer applies.
8. Liability
We are responsible for doing our work with care. We are not responsible for the content of records issued by public offices, their errors or their delays. Our total liability for an order is limited to the price you paid for it, except where the law does not allow such a limit.
9. Law
These terms are governed by the laws of England and Wales. If you are a consumer, you keep the protections of the mandatory laws of the country where you live.